Resolved after 2 hours 58 minutes, affecting Agent Portal, on October 30, 2020.
The issue with the APIs returning a 503 error has been fixed. Our dev are monitoring the systems for stability.
Affected components
Agent Portal
Update timeline
- investigating Oct 30, 2020, 09:27 PM UTC
We are experiencing an issue with our APIs where a 503 error is pushed when triggered. Our engineering team is working on the issue. Updates to follow shortly.
- identified Oct 30, 2020, 11:32 PM UTC
Our devs have made progress on identifying the issue with regards to the API error. Further updates to follow.
- resolved Oct 31, 2020, 12:25 AM UTC
The issue with the APIs returning a 503 error has been fixed. Our dev are monitoring the systems for stability.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services