Freshdesk incident

Degraded Performance

Resolved after 6 hours 56 minutes, affecting Social and Social and 1 more, on October 5, 2020.

resolved Oct 05, 2020, 01:48 PM UTC

Issues pertaining to facebook are resolved now. Our engineers are closely monitoring it.

Started
Oct 05, 2020, 06:52 AM UTC
Resolved
Oct 05, 2020, 01:48 PM UTC
Duration
6h 56m
Detected by Pingoru
Oct 05, 2020, 06:52 AM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Oct 05, 2020, 06:52 AM UTC

    Users might face issues while trying to create tickets by tagging other users in Facebook comments. Our Engineering team is coming up with a fix.

  2. investigating Oct 05, 2020, 10:38 AM UTC

    Our engineers are working on this with priority. Updates to follow shortly.

  3. investigating Oct 05, 2020, 12:36 PM UTC

    Our engineers are still working on this with priority. Updates to follow shortly.

  4. resolved Oct 05, 2020, 01:48 PM UTC

    Issues pertaining to facebook are resolved now. Our engineers are closely monitoring it.

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