Freshdesk incident

Degraded performance

Resolved after 3 hours 30 minutes, affecting Email, on November 6, 2020.

resolved Nov 07, 2020, 12:30 AM UTC

The issue with email processing has been fixed. The emails sent and received during the outage would be processed.

Started
Nov 06, 2020, 09:00 PM UTC
Resolved
Nov 07, 2020, 12:30 AM UTC
Duration
3h 30m
Detected by Pingoru
Nov 06, 2020, 09:00 PM UTC

Affected components

Email

Update timeline

  1. investigating Nov 06, 2020, 09:00 PM UTC

    We are experiencing delay in processing incoming emails . Our engineering team is working on addressing the issue. Updates to follow shortly.

  2. resolved Nov 07, 2020, 12:30 AM UTC

    The issue with email processing has been fixed. The emails sent and received during the outage would be processed.

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