Resolved after 1 hour 5 minutes, affecting Social and Social and 1 more, on October 1, 2020.
We have sorted the issue pertaining to ticket conversion of Twitter DM's and we are closely monitoring the same
Affected components
SocialSocialSocialSocial
Update timeline
- investigating Oct 01, 2020, 02:00 PM UTC
We are seeing an issue with replying to Twitter DMs from Freshdesk. We are actively working with Twitter and also internally to resolve this at the earliest. Will keep posted on further updates.
- resolved Oct 01, 2020, 03:05 PM UTC
We have sorted the issue pertaining to ticket conversion of Twitter DM's and we are closely monitoring the same
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services