Freshdesk incident

Delayed Twitter Data in PowerTrack

Resolved after 1 hour 14 minutes, affecting Social and Social and 1 more, on September 30, 2020.

resolved Sep 30, 2020, 06:45 AM UTC

The issue is resolved by Twitter and hence there shouldn’t be any delays in tweets to ticket conversion from now on

Started
Sep 30, 2020, 05:31 AM UTC
Resolved
Sep 30, 2020, 06:45 AM UTC
Duration
1h 14m
Detected by Pingoru
Sep 30, 2020, 05:31 AM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Sep 30, 2020, 05:31 AM UTC

    There will be an occasional delay in the conversion of tweets to ticket and note creation.

  2. resolved Sep 30, 2020, 06:45 AM UTC

    The issue is resolved by Twitter and hence there shouldn’t be any delays in tweets to ticket conversion from now on

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