Freshdesk incident

Intermittent issue

Resolved after 1 hour 40 minutes, affecting Agent Portal, on September 28, 2020.

resolved Sep 28, 2020, 12:40 PM UTC

The issue with Login has been resolved, we are closely monitoring the performance.

Started
Sep 28, 2020, 11:00 AM UTC
Resolved
Sep 28, 2020, 12:40 PM UTC
Duration
1h 40m
Detected by Pingoru
Sep 28, 2020, 11:00 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Sep 28, 2020, 11:00 AM UTC

    We are facing performance issues with our servers and the login functionality has been impacted. Our Engineers are working on priority to fix this, updates to follow.

  2. resolved Sep 28, 2020, 12:40 PM UTC

    The issue with Login has been resolved, we are closely monitoring the performance.

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