Freshdesk incident

Intermittent issue

Resolved after 45 minutes, affecting Agent Portal and Social and 1 more, on September 24, 2020.

investigating Sep 24, 2020, 07:00 PM UTC

We are experiencing issues in our infra due to which you might experience “Something went wrong” error while trying to access Freshdesk.

Started
Sep 24, 2020, 07:00 PM UTC
Resolved
Sep 24, 2020, 07:45 PM UTC
Duration
45m
Detected by Pingoru
Sep 24, 2020, 07:00 PM UTC

Affected components

Agent PortalSocialMarketplaceSearch

Update timeline

  1. investigating Sep 24, 2020, 07:00 PM UTC

    We are experiencing issues in our infra due to which you might experience “Something went wrong” error while trying to access Freshdesk.

  2. resolved Sep 24, 2020, 07:45 PM UTC

    This issue has resolved now and We are Yet to find the root cause.

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