Resolved after 32 minutes, affecting Agent Portal, on September 21, 2020.
We have sorted issues pertaining to the slowness of in-app notification and the service is operating normally.
Affected components
Agent Portal
Update timeline
- investigating Sep 21, 2020, 10:18 AM UTC
We are observing performance issue with our application servers which might result in the slowness of in-app notification. Our engineers are looking the same with high priority.
- resolved Sep 21, 2020, 10:50 AM UTC
We have sorted issues pertaining to the slowness of in-app notification and the service is operating normally.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services