Freshdesk incident

Degraded Performance

Resolved after 4 hours 35 minutes, on September 16, 2020.

resolved Sep 16, 2020, 04:20 PM UTC

We have fixed the issues pertaining to Facebook, Twitter and Marketplace apps. We are closely monitoring the same

Started
Sep 16, 2020, 11:45 AM UTC
Resolved
Sep 16, 2020, 04:20 PM UTC
Duration
4h 35m
Detected by Pingoru
Sep 16, 2020, 11:45 AM UTC

Update timeline

  1. investigating Sep 16, 2020, 11:45 AM UTC

    We are facing issues with Facebook and Twitter channels due to which there might be delays in delivering the replies to Facebook and Twitter tickets, Also there will be a delay in the execution of marketplace apps. We are working on a high priority to have this fixed

  2. investigating Sep 16, 2020, 03:02 PM UTC

    Our engineering team is still working on fixing the issue with Facebook, Twitter channels and Marketplace apps. Updates to follow

  3. resolved Sep 16, 2020, 04:20 PM UTC

    We have fixed the issues pertaining to Facebook, Twitter and Marketplace apps. We are closely monitoring the same

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