Resolved after 35 minutes, affecting Agent Portal, on September 16, 2020.
We have sorted issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.
Affected components
Agent Portal
Update timeline
- investigating Sep 16, 2020, 12:05 PM UTC
We're investigating a slowdown in application performance. You may experience delays accessing the Freshdesk portal. The engineering team is currently investigating to resolve this as quickly as possible.
- resolved Sep 16, 2020, 12:40 PM UTC
We have sorted issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.
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