Freshdesk incident

Degraded Performance

Resolved after 50 minutes, affecting Social, on September 16, 2020.

resolved Sep 16, 2020, 10:10 AM UTC

The issue with Twitter and Facebook replies has been resolved. We are closely monitoring it on our end.

Started
Sep 16, 2020, 09:20 AM UTC
Resolved
Sep 16, 2020, 10:10 AM UTC
Duration
50m
Detected by Pingoru
Sep 16, 2020, 09:20 AM UTC

Affected components

Social

Update timeline

  1. investigating Sep 16, 2020, 09:20 AM UTC

    We are facing issues with Facebook and Twitter channels due to which there might be delays in delivering the replies to Facebook and Twitter tickets.

  2. investigating Sep 16, 2020, 10:08 AM UTC

    The issue with Twitter and Facebook replies has been resolved. We are closely monitoring it on our end.

  3. resolved Sep 16, 2020, 10:10 AM UTC

    The issue with Twitter and Facebook replies has been resolved. We are closely monitoring it on our end.

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