Resolved after 3 hours 40 minutes, affecting Social, on August 2, 2020.
We have fixed the issues pertaining to delays with Facebook and Twitter for ticket creation and replies. We are closely monitoring the same.
Affected components
Social
Update timeline
- investigating Aug 02, 2020, 05:30 AM UTC
We are facing issues with Facebook and Twitter channels due to which there might be delays in delivering the replies to Facebook and Twitter tickets. We are working on a high priority to have this fixed.
- resolved Aug 02, 2020, 09:10 AM UTC
We have fixed the issues pertaining to delays with Facebook and Twitter for ticket creation and replies. We are closely monitoring the same.
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