Resolved after 18 minutes, affecting Social, on July 29, 2020.
We have fixed the issue pertaining to the ticket conversion of twitter DMs and facebook posts. we are closely monitoring.
Affected components
Social
Update timeline
- investigating Jul 29, 2020, 12:42 PM UTC
We are facing issues with Facebook and Twitter channels due to which there might be delays in delivering the replies to the Facebook and Twitter tickets. We are working on high priority to have this fixed.
- resolved Jul 29, 2020, 01:00 PM UTC
We have fixed the issue pertaining to the ticket conversion of twitter DMs and facebook posts. we are closely monitoring.
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