Resolved after 27 minutes, affecting Social, on June 25, 2020.
We have fixed the issue pertaining to the ticket conversion of twitter DMs and facebook posts. we are closely monitoring.
Affected components
Social
Update timeline
- investigating Jun 25, 2020, 04:34 PM UTC
We are facing issues with Facebook and Twitter channels due to which there might be delays in delivering the replies to Facebook and Twitter tickets. We are working on a high priority to have this fixed
- resolved Jun 25, 2020, 05:01 PM UTC
We have fixed the issue pertaining to the ticket conversion of twitter DMs and facebook posts. we are closely monitoring.
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