Freshdesk incident

Degraded Performance

Resolved after 2 hours 15 minutes, affecting Social, on June 2, 2020.

resolved Jun 02, 2020, 05:15 PM UTC

We have fixed the issues pertaining to delays with Facebook and Twitter for ticket creation and replies. We are closely monitoring the same.

Started
Jun 02, 2020, 03:00 PM UTC
Resolved
Jun 02, 2020, 05:15 PM UTC
Duration
2h 15m
Detected by Pingoru
Jun 02, 2020, 03:00 PM UTC

Affected components

Social

Update timeline

  1. investigating Jun 02, 2020, 03:00 PM UTC

    We are seeing delays with Facebook and Twitter for ticket creation and replies due to an issue at our end. Our Engineers are working on priority to fix this, updates to follow.

  2. resolved Jun 02, 2020, 05:15 PM UTC

    We have fixed the issues pertaining to delays with Facebook and Twitter for ticket creation and replies. We are closely monitoring the same.

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