Freshdesk incident

Intermittent Issue

Resolved after 53 minutes, affecting Agent Portal, on May 26, 2020.

investigating May 26, 2020, 05:20 AM UTC

We are experiencing performance issues with our services. Our engineering team is working on it to have it addressed soon.

Started
May 26, 2020, 05:20 AM UTC
Resolved
May 26, 2020, 06:13 AM UTC
Duration
53m
Detected by Pingoru
May 26, 2020, 05:20 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating May 26, 2020, 05:20 AM UTC

    We are experiencing performance issues with our services. Our engineering team is working on it to have it addressed soon.

  2. resolved May 26, 2020, 12:44 PM UTC

    The performance issue is now fixed. We are closely monitoring it.

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