Resolved after 19 minutes, affecting Agent Portal, on May 18, 2020.
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts, and DMs. We are closely monitoring the same.
Affected components
Agent Portal
Update timeline
- investigating May 18, 2020, 10:09 AM UTC
We are facing issues with Facebook and Twitter channels due to which there might be delays in delivering the replies to the Facebook and Twitter tickets. We are working on high priority to have this fixed
- resolved May 18, 2020, 10:29 AM UTC
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts, and DMs. We are closely monitoring the same.
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