Resolved after 1 hour 52 minutes, affecting Agent Portal and Social, on May 23, 2020.
We have fixed this issue and the affected services are now working fine. We are closely monitoring it.
Affected components
Agent PortalSocial
Update timeline
- investigating May 23, 2020, 09:23 AM UTC
Customers belonging to IND region may face intermittent failures in adding replies to tickets. Our engineering team is currently investigating to resolve this as quickly as possible.
- resolved May 23, 2020, 11:15 AM UTC
We have fixed this issue and the affected services are now working fine. We are closely monitoring it.
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