Resolved after 51 minutes, affecting Agent Portal, on May 24, 2020.
Our Engineering team fixed the issue and the affected services are now working fine.
Affected components
Agent Portal
Update timeline
- investigating May 24, 2020, 01:35 PM UTC
We are currently facing issues with automatic ticket assignments in the US region. Our Engineering team is working on top priority to get this fixed as soon as possible. More updates to follow
- resolved May 24, 2020, 02:26 PM UTC
Our Engineering team fixed the issue and the affected services are now working fine.
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