Resolved after 2 hours 50 minutes, affecting Social, on July 12, 2020.
The issue on being unable to respond to Facebook/Twitter tickets has been fixed by our engineers.
Affected components
Social
Update timeline
- investigating Jul 12, 2020, 01:00 PM UTC
We're facing a service disruption when responding to Twitter & Facebook tickets. Our engineers are working on the same as we speak to bring back the systems to normalcy.
- resolved Jul 12, 2020, 03:50 PM UTC
The issue on being unable to respond to Facebook/Twitter tickets has been fixed by our engineers.
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