Resolved after 39 minutes, affecting Social, on May 13, 2020.
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same.
Affected components
Social
Update timeline
- investigating May 13, 2020, 07:40 AM UTC
We are facing issues with Facebook and twitter channels due to which there might be delays in with delivering the replies to the Facebook and Twitter tickets. We are working on high priority to have this fixed
- resolved May 13, 2020, 08:19 AM UTC
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same.
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