Resolved after 56 minutes, on May 6, 2020.
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same.
Update timeline
- investigating May 06, 2020, 07:41 PM UTC
There will be a delay in DMs being converted to tickets. Also replies to DMs from the Freshdesk Product will be affected. More updates to follow.
- resolved May 06, 2020, 08:38 PM UTC
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same.
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