Resolved after 13 hours 51 minutes, affecting Social and Social, on May 4, 2020.
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same
Affected components
Update timeline
- investigating May 04, 2020, 04:37 PM UTC
We are facing issues with Facebook and Twitter channels due to which there might be delays in with delivering the replies to the Facebook and Twitter tickets. We are working on high priority to have this fixed
- investigating May 04, 2020, 04:50 PM UTC
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same
- resolved May 05, 2020, 06:28 AM UTC
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same
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