Freshdesk incident

Degraded Performance

Resolved after 18 minutes, affecting Social, on April 30, 2020.

resolved Apr 30, 2020, 01:45 PM UTC

We have sorted the issue pertaining to ticket conversion of Twitter DM's and we are closely monitoring the same

Started
Apr 30, 2020, 01:27 PM UTC
Resolved
Apr 30, 2020, 01:45 PM UTC
Duration
18m
Detected by Pingoru
Apr 30, 2020, 01:27 PM UTC

Affected components

Social

Update timeline

  1. investigating Apr 30, 2020, 01:27 PM UTC

    There is a degraded performance with Twitter APIs. Hence, there might be issues with twitter integration. More updates to follow.

  2. resolved Apr 30, 2020, 01:45 PM UTC

    We have sorted the issue pertaining to ticket conversion of Twitter DM's and we are closely monitoring the same

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