Resolved after 8 hours 55 minutes, affecting Social and Social and 1 more, on April 28, 2020.
The twitter issues are fixed and the services are working fine. We are closely monitoring it.
Affected components
Update timeline
- investigating Apr 28, 2020, 11:40 PM UTC
There is a degraded performance with Twitter APIs. Hence, there might be issues with twitter integration. More updates to follow.
- investigating Apr 29, 2020, 01:30 AM UTC
There will be a delay in DMs being converted to tickets. Also replies to DMs from the Freshdesk Product will be affected. More updates to follow.
- investigating Apr 29, 2020, 07:56 AM UTC
We have observed latency in conversion of Twitter DM’s to tickets due to an issue at Twitter’s end and are working with the Twitter team to get it fixed on priority. Updates to follow.
- resolved Apr 29, 2020, 08:35 AM UTC
The twitter issues are fixed and the services are working fine. We are closely monitoring it.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services