Resolved after 3 hours 21 minutes, affecting Agent Portal and Agent Portal and 1 more, on April 24, 2020.
The issue with login to our application servers has been fixed for all the regions.
Affected components
Update timeline
- investigating Apr 24, 2020, 11:51 AM UTC
Some of the customers might be experiencing a login issue, as we have a problem with our application server. The engineering team is currently investigating to resolve this as quickly as possible.
- investigating Apr 24, 2020, 12:57 PM UTC
We are still working towards fixing this issue on priority, Updates to follow
- investigating Apr 24, 2020, 01:44 PM UTC
The issue with login to our application servers has been fixed for the US and EUC regions. We are closely monitoring the situation. For India and AU regions this is expected to be fixed shortly.
- resolved Apr 24, 2020, 03:12 PM UTC
The issue with login to our application servers has been fixed for all the regions.
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