Resolved after 13 minutes, affecting Social, on April 21, 2020.
We have fixed the issues pertaining to the ticket conversion of Facebook and twitter DMs. We are closely monitoring the same.
Affected components
Social
Update timeline
- investigating Apr 21, 2020, 01:20 PM UTC
We are facing issues with Facebook and twitter channels due to which there might be delays in with delivering the replies to the Facebook and Twitter tickets. We are working on high priority to have this fixed.
- resolved Apr 21, 2020, 01:33 PM UTC
We have fixed the issues pertaining to the ticket conversion of Facebook and twitter DMs. We are closely monitoring the same.
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