Resolved after 3 hours 37 minutes, affecting Social, on April 19, 2020.
We have fixed the issues pertaining to the ticket conversion of twitter DMs. We are closely monitoring the same.
Affected components
Social
Update timeline
- investigating Apr 19, 2020, 02:35 AM UTC
Converting twitter incoming DMs into tickets will be dealyed in US region. We are working on high priority to have this fixed.
- resolved Apr 19, 2020, 06:12 AM UTC
We have fixed the issues pertaining to the ticket conversion of twitter DMs. We are closely monitoring the same.
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