Freshdesk incident

Degraded Performance

Resolved after 16 minutes, affecting Social, on April 15, 2020.

investigating Apr 15, 2020, 12:04 PM UTC

We are facing issues with Facebook and twitter channels due to which there might be delays in with delivering the replies to the Facebook and Twitter tickets. We are working on high priority to have this fixed.

Started
Apr 15, 2020, 12:04 PM UTC
Resolved
Apr 15, 2020, 12:20 PM UTC
Duration
16m
Detected by Pingoru
Apr 15, 2020, 12:04 PM UTC

Affected components

Social

Update timeline

  1. investigating Apr 15, 2020, 12:04 PM UTC

    We are facing issues with Facebook and twitter channels due to which there might be delays in with delivering the replies to the Facebook and Twitter tickets. We are working on high priority to have this fixed.

  2. resolved Apr 15, 2020, 12:20 PM UTC

    Error Resolved

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