Resolved after 1 hour 45 minutes, affecting Social, on April 14, 2020.
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same.
Affected components
Social
Update timeline
- investigating Apr 14, 2020, 09:08 AM UTC
We are facing issues with Facebook, twitter channels due to which tweets, Facebook posts and DMs conversion to tickets will be delayed and there might be delays experienced with delivering the replies to the Facebook, Twitter tickets as well. We are working on high priority to have this fixed.
- resolved Apr 14, 2020, 10:53 AM UTC
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same.
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