Freshdesk incident

Degraded Performance

Resolved after 28 minutes, affecting Agent Portal, on April 9, 2020.

resolved Apr 09, 2020, 07:32 AM UTC

Issues related to search, analytics cluster is resolved. We are constantly monitoring the behaviour.

Started
Apr 09, 2020, 07:04 AM UTC
Resolved
Apr 09, 2020, 07:32 AM UTC
Duration
28m
Detected by Pingoru
Apr 09, 2020, 07:04 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Apr 09, 2020, 07:04 AM UTC

    We are facing issues with search, analytics cluster due to which the data is not pushed to the dashboard. We are working towards fixing it on priority, Updates to follow.

  2. resolved Apr 09, 2020, 07:32 AM UTC

    Issues related to search, analytics cluster is resolved. We are constantly monitoring the behaviour.

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