Resolved after 5 hours 13 minutes, affecting Social and Social and 1 more, on April 1, 2020.
We have fixed the issues pertaining to the ticket conversion of Twitter DMs and Facebook posts. We are closely monitoring the same.
Affected components
SocialSocialSocialSocial
Update timeline
- investigating Apr 01, 2020, 10:27 AM UTC
We are facing issues with Facebook, twitter channels due to which tweets, Facebook posts and DMs would not be converted to tickets. We are working on high priority to have this fixed, Updates to follow
- investigating Apr 01, 2020, 01:55 PM UTC
We are still working on the issue to fix it on priority. Updates to follow
- resolved Apr 01, 2020, 03:40 PM UTC
We have fixed the issues pertaining to the ticket conversion of Twitter DMs and Facebook posts. We are closely monitoring the same.
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