Resolved after 19 minutes, affecting Social, on May 16, 2020.
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same
Affected components
Social
Update timeline
- investigating May 16, 2020, 12:15 PM UTC
There will be a delay in DMs being converted to tickets. Also replies to DMs from the Freshdesk Product will be affected. More updates to follow.
- resolved May 16, 2020, 12:34 PM UTC
We have fixed the issues pertaining to the ticket conversion of tweets, Facebook posts and DMs. We are closely monitoring the same
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