Resolved after 21 minutes, affecting Agent Portal, on March 13, 2020.
We have found the cause of the issue and fixed it to restore normalcy. We are closely monitoring the services.
Affected components
Agent Portal
Update timeline
- investigating Mar 13, 2020, 04:21 AM UTC
We are experiencing issues in our infra due to which you might experience “Something went wrong” error while trying to access Freshdesk, we are working towards resolving it on priority. Updates to follow
- resolved Mar 13, 2020, 04:42 AM UTC
We have found the cause of the issue and fixed it to restore normalcy. We are closely monitoring the services.
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