Resolved after 7 hours 1 minute, affecting Social, on May 20, 2020.
We have sorted the issues pertaining to ticket creation and replies to social channels and we are closely monitoring the same.
Affected components
Social
Update timeline
- investigating May 20, 2020, 01:30 PM UTC
We are facing intermittent delays with the ticket creation and replies to Social channels. We are working on high priority to have this fixed.
- resolved May 20, 2020, 08:31 PM UTC
We have sorted the issues pertaining to ticket creation and replies to social channels and we are closely monitoring the same.
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