Freshdesk incident

Degraded Performance

Resolved after 23 minutes, affecting Agent Portal, on February 12, 2020.

investigating Feb 12, 2020, 09:05 AM UTC

We are experiencing performance issues with our services. Our engineering team is working on it to have it addressed soon.

Started
Feb 12, 2020, 09:05 AM UTC
Resolved
Feb 12, 2020, 09:28 AM UTC
Duration
23m
Detected by Pingoru
Feb 12, 2020, 09:05 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Feb 12, 2020, 09:05 AM UTC

    We are experiencing performance issues with our services. Our engineering team is working on it to have it addressed soon.

  2. resolved Feb 12, 2020, 09:28 AM UTC

    The performance issue is now fixed. We are closely monitoring it.

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