Resolved after 2 hours 55 minutes, affecting Agent Portal, on February 24, 2020.
The internal server errors and the page not found issues are fixed for now. We are closely monitoring it.
Affected components
Update timeline
- investigating Feb 24, 2020, 11:15 AM UTC
We are facing issues in our infra at the moment due to which you would receive "Something went wrong" or "503 service unavailable" error while trying to access Freshdesk. We are working towards resolving it on priority, Updates to follow.
- investigating Feb 24, 2020, 01:09 PM UTC
We are having the best hands at work to resolve this issue at the earliest and this is being worked at on priority. Updates to follow.
- resolved Feb 24, 2020, 02:10 PM UTC
The internal server errors and the page not found issues are fixed for now. We are closely monitoring it.
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