Freshdesk incident

Livechat is facing issues with pusher rate limits

Resolved after 48 minutes, on January 13, 2020.

investigating Jan 13, 2020, 01:25 PM UTC

The issue has been resolved now.

Started
Jan 13, 2020, 12:37 PM UTC
Resolved
Jan 13, 2020, 01:25 PM UTC
Duration
48m
Detected by Pingoru
Jan 13, 2020, 12:37 PM UTC

Update timeline

  1. investigating Jan 13, 2020, 12:37 PM UTC

    We are experiencing issues with Live chat rate limits and there maybe issues with sending messages.We are having this checked on priority. Updates to follow

  2. investigating Jan 13, 2020, 01:25 PM UTC

    The issue has been resolved now.

  3. resolved Jan 13, 2020, 01:25 PM UTC

    The issue has been resolved completely.

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