Freshdesk incident

Intermittent Issue

Resolved after 23 minutes, affecting Social, on January 2, 2020.

resolved Jan 02, 2020, 08:22 AM UTC

The issue with delayed ticket conversion for Twitter DM's, delayed processing of replies to Tweets is now resolved.

Started
Jan 02, 2020, 07:59 AM UTC
Resolved
Jan 02, 2020, 08:22 AM UTC
Duration
23m
Detected by Pingoru
Jan 02, 2020, 07:59 AM UTC

Affected components

Social

Update timeline

  1. investigating Jan 02, 2020, 07:59 AM UTC

    We are currently facing issues with delayed ticket conversion for Twitter DM's, delayed processing of replies to Tweets and having this checked on priority, Updates to follow.

  2. resolved Jan 02, 2020, 08:22 AM UTC

    The issue with delayed ticket conversion for Twitter DM's, delayed processing of replies to Tweets is now resolved.

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