Resolved after 30 minutes, affecting Agent Portal, on January 6, 2020.
The issue with respect to delayed ticket conversion for Twitter DM’s and delayed processing of tweet replies have now been resolved.
Affected components
Agent Portal
Update timeline
- investigating Jan 06, 2020, 01:00 PM UTC
We are currently facing issues with ticket conversion for Twitter DM's, hence delayed processing of ticket replies to Tweets. We are having this checked on priority, updates to follow.
- resolved Jan 06, 2020, 01:30 PM UTC
The issue with respect to delayed ticket conversion for Twitter DM’s and delayed processing of tweet replies have now been resolved.
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