Resolved after 3 hours 58 minutes, affecting Search, on December 18, 2019.
The issue with search is resolved and all information in Freshdesk should be searchable now. We are monitoring the search services continuously.
Affected components
Search
Update timeline
- investigating Dec 18, 2019, 10:50 AM UTC
We are facing issues with reindexing the data for search due to which few contacts and knowledgebase articles wouldn't show up in the search results. We are working towards resolving this issue on priority, Updates to follow.
- resolved Dec 18, 2019, 02:48 PM UTC
The issue with search is resolved and all information in Freshdesk should be searchable now. We are monitoring the search services continuously.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services