Resolved after 1 hour, affecting Email, on December 2, 2019.
We are experiencing latency issues in emails to ticket conversion in Freshdesk and we are working towards fixing the delay. Updates to follow shortly.
Affected components
Email
Update timeline
- investigating Dec 02, 2019, 06:25 PM UTC
We are experiencing latency issues in emails to ticket conversion in Freshdesk and we are working towards fixing the delay. Updates to follow shortly.
- resolved Dec 02, 2019, 07:25 PM UTC
The observed latency is now fixed. We are closely monitoring it.
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