Resolved after 30 minutes, affecting Agent Portal, on January 6, 2020.
The accessibility issue with Freshdesk has been resolved. We are closely monitoring it.
Affected components
Agent Portal
Update timeline
- investigating Jan 06, 2020, 03:15 PM UTC
We are currently facing issues with accessing Freshdesk. We are having this checked on priority, updates to follow.
- resolved Jan 06, 2020, 03:45 PM UTC
The accessibility issue with Freshdesk has been resolved. We are closely monitoring it.
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