Resolved after 1 hour 46 minutes, affecting Agent Portal, on November 20, 2019.
Our Engineering team has fixed the issue and have reported that application should be business as usual. We will monitor it closely.
Affected components
Update timeline
- investigating Nov 20, 2019, 10:04 AM UTC
We are seeing degraded service for users. Symptoms include, being unable to load the portal or not loading fully. We're looking into it with high priority.
- investigating Nov 20, 2019, 10:43 AM UTC
Our Engineering team has identified the issue and working towards to fix it on high priority and we will keep you posted
- investigating Nov 20, 2019, 11:35 AM UTC
We are still facing issues in connecting to the portal. We are working towards restoring the services back to normal on priority, Updates to follow in the next 30 minutes.
- resolved Nov 20, 2019, 11:50 AM UTC
Our Engineering team has fixed the issue and have reported that application should be business as usual. We will monitor it closely.
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