Resolved after 1 hour 31 minutes, affecting Agent Portal, on November 12, 2019.
The authentication issues are fixed and the services are working fine. We are closely monitoring it.
Affected components
Agent Portal
Update timeline
- investigating Nov 12, 2019, 07:59 AM UTC
One of our service provider is facing a network connectivity issue in their servers which could result in latency in authentication. We are working with them to resolve it at the earliest. We will keep posted.
- resolved Nov 12, 2019, 09:30 AM UTC
The authentication issues are fixed and the services are working fine. We are closely monitoring it.
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