Freshdesk incident

Degraded Performance

Resolved after 3 hours 24 minutes, affecting Search, on November 25, 2019.

resolved Nov 25, 2019, 03:24 PM UTC

The issue with search is resolved and searching tickets should yield expected results.

Started
Nov 25, 2019, 12:00 PM UTC
Resolved
Nov 25, 2019, 03:24 PM UTC
Duration
3h 24m
Detected by Pingoru
Nov 25, 2019, 12:00 PM UTC

Affected components

Search

Update timeline

  1. investigating Nov 25, 2019, 12:00 PM UTC

    We are currently facing issues with search reindexing due to which there could be a delay in showing up the tickets in search results and working towards resolving it on priority, Updates to follow.

  2. resolved Nov 25, 2019, 03:24 PM UTC

    The issue with search is resolved and searching tickets should yield expected results.

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