Resolved after 7 hours 25 minutes, affecting Social and Social and 1 more, on October 2, 2019.
The issue with respect to tweets/Twitter DMs being not converted to tickets have been resolved by Twitter. We are closely monitoring their status page.
Affected components
SocialSocialSocialSocial
Update timeline
- investigating Oct 02, 2019, 07:50 AM UTC
Twitter team has acknowledged that they are continuing to see issues with Tweets and DM's conversion to tickets in Freshdesk. We are working with them to have this resolved on priority, Updates to follow
- resolved Oct 02, 2019, 03:15 PM UTC
The issue with respect to tweets/Twitter DMs being not converted to tickets have been resolved by Twitter. We are closely monitoring their status page.
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