Resolved after 2 hours 11 minutes, affecting Social and Social and 1 more, on October 2, 2019.
The issue with respect to tweets/Twitter DMs being not converted to tickets has been resolved by Twitter. We are closely monitoring their status page.
Affected components
SocialSocialSocialSocial
Update timeline
- investigating Oct 02, 2019, 03:23 AM UTC
We are observing issues with delay in tweet to ticket conversion, Twitter DM to ticket conversion due to an issue at Twitter's end. We are following up with Twitter Dev team to have this fixed on priority, Updates to follow.
- resolved Oct 02, 2019, 05:35 AM UTC
The issue with respect to tweets/Twitter DMs being not converted to tickets has been resolved by Twitter. We are closely monitoring their status page.
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