Resolved after 12 minutes, affecting Agent Portal, on October 21, 2019.
The performance issues in Freshdesk is fixed and everything is expected to be working as usual
Affected components
Agent Portal
Update timeline
- investigating Oct 21, 2019, 01:06 PM UTC
We are currently facing performance issues in Freshdesk which could lead to errors in connecting to the portal and our engineers are working on it on priority. Updates to follow
- resolved Oct 21, 2019, 01:18 PM UTC
The performance issues in Freshdesk is fixed and everything is expected to be working as usual
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Amazon Web Services