Resolved after 28 minutes, affecting Agent Portal and Agent Portal, on September 5, 2019.
We have resolved the issues pertaining to the agent login. All servers are back up and running, users should be able to login successfully via the Freshworks profile now.
Affected components
Agent PortalAgent Portal
Update timeline
- investigating Sep 05, 2019, 04:53 PM UTC
We are facing issues with the login of agents due to an outage in our application servers with respect to Version 2 of Freshworks profile. Best hands are on deck to solve this at the earliest.
- resolved Sep 05, 2019, 05:21 PM UTC
We have resolved the issues pertaining to the agent login. All servers are back up and running, users should be able to login successfully via the Freshworks profile now.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services